Rubbish Clearance Kingston upon Thames Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Kingston upon Thames provides waste collection and related services to residential and commercial customers. By booking or using our rubbish clearance services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Rubbish Clearance Kingston upon Thames, the provider of waste collection and clearance services.

Customer means the person, business, or organisation requesting and paying for the services.

Services means any rubbish clearance, waste removal, bulky waste collection, garden waste removal, light demolition clearance, or related services provided by the Company.

Premises means the property, land, or site from which the waste is to be collected.

Waste means the materials, items, or rubbish that the Customer asks the Company to collect and remove as part of the Services, excluding any prohibited items.

2. Scope of Services

The Company provides rubbish clearance and waste collection services primarily within Kingston upon Thames and surrounding areas. Service availability may vary depending on location, access, and operational capacity. The Company reserves the right to decline any booking where it is not reasonably practicable or lawful to provide the Services.

The Services typically include loading of Waste from the Premises into a suitable vehicle, transportation to an authorised waste transfer facility or disposal site, and lawful disposal or recycling of the collected Waste.

Unless expressly agreed in writing, the Services do not include cleaning of areas after waste removal, disconnection of utilities, dismantling of structures, specialist hazardous waste removal, or any building or repair works.

3. Booking Process

Bookings can be made by telephone, email, or through any booking method the Company may make available from time to time. The Customer must provide accurate and complete information about the type and approximate volume of Waste, access conditions, and any relevant details concerning the Premises.

The Company may provide an estimated price at the time of booking based on the information supplied. All estimates are subject to visual inspection of the Waste on arrival. If the actual volume, type, or nature of the Waste differs from the information provided, the Company may revise the price or decline to carry out the Services.

Bookings are only confirmed when the Company has accepted the booking and, where required, received any initial payment or deposit. The Company reserves the right to refuse any booking at its sole discretion.

4. Access and Customer Responsibilities

The Customer must ensure that the Company has safe, reasonable, and lawful access to the Premises at the agreed time. This includes arranging for parking, loading access, and any necessary permissions for the Company’s vehicles and personnel.

The Customer must be present at the Premises during the collection unless otherwise agreed in advance. If the Customer is not present and has not made suitable arrangements for access and authorisation, the Company may treat the visit as a failed attendance and apply charges in accordance with these Terms and Conditions.

The Customer is responsible for:

Ensuring that the Waste to be collected is clearly identified and separated where necessary.

Informing the Company in advance of any hazardous materials, sharp objects, heavy items, restricted access areas, or other risks to health and safety.

Obtaining any permissions or consents required from landlords, neighbours, managing agents, or local authorities for the Company to carry out the Services.

5. Pricing and Quotations

The Company’s charges are usually based on the volume and weight of Waste collected, the type of materials, the labour required, and any additional services. Prices may also include charges for congestion, parking, permits, or disposal fees.

Any quotation given by the Company is an estimate only and is not binding until the Waste has been inspected on site. If, upon inspection, the quantity or nature of the Waste differs from that described by the Customer, the Company will inform the Customer of any change in price before proceeding. The Customer may accept the revised price or cancel the Service, subject to any applicable call-out or cancellation charges.

All prices are stated in pounds sterling and are exclusive of VAT unless expressly stated otherwise. Where VAT applies, it will be added at the prevailing rate.

6. Payments and Invoicing

Payment is due on completion of the Services unless agreed otherwise in writing. The Company accepts payment by cash, bank transfer, card payment, or other methods notified to the Customer at the time of booking.

For commercial Customers or larger projects, the Company may require a deposit or advance payment and may issue an invoice payable within a specified period. Time for payment shall be of the essence. If payment is not received by the due date, the Company may charge interest on overdue amounts at the statutory rate and may suspend further Services until all amounts outstanding are settled.

The Customer will receive a receipt or invoice showing the type and volume of Waste collected, together with the amount charged. The Company may also provide, where relevant, acknowledgements of disposal or recycling from authorised facilities.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by giving the Company as much notice as reasonably possible. Cancellations or significant changes made less than 24 hours before the scheduled collection time may incur a cancellation fee or call-out charge, particularly where the Company has already allocated vehicle and staff resources.

If the Company is unable to provide the Services at the agreed time due to adverse weather, vehicle breakdown, staff illness, or other circumstances beyond its reasonable control, the Company will inform the Customer as soon as possible and offer an alternative appointment. The Company shall not be liable for any losses arising from such delays or rescheduling.

If, upon arrival, the Company is unable to carry out the Services because the Customer has failed to provide access, authorisation, or a safe working environment, the visit may be treated as a failed attendance and the Customer may be charged a fee to cover the Company’s costs.

8. Waste Types and Prohibited Items

The Company collects most common household and commercial rubbish, including general waste, bulky items, garden waste, and non-hazardous construction debris. All Waste must be capable of being lifted and loaded safely by the Company’s staff using reasonable manual handling practices.

The following items are prohibited or require special arrangements and must be disclosed in advance:

Hazardous waste, including chemicals, solvents, paints, asbestos, clinical waste, medical sharps, flammable or explosive materials.

Gas bottles, pressurised containers, oils, fuels, and certain electrical or electronic items that are regulated or require separate disposal streams.

Any waste that is illegal to possess, transport, or dispose of under applicable law.

If prohibited or undisclosed hazardous items are found among the Waste, the Company may refuse to collect them, adjust the price to cover special handling, or cancel the Service. The Customer will be responsible for any additional costs, fines, or legal liabilities arising from the presence of such items.

9. Duty of Care and Waste Regulations

The Company operates in accordance with applicable UK waste management legislation and holds or relies on appropriate licences, registrations, or exemptions as required by law for the collection, transport, and disposal of controlled waste.

The Customer acknowledges its own duty of care in relation to Waste and agrees to provide accurate information about the nature and origin of the Waste. Where required, the Company will complete appropriate documentation for the transfer of Waste from the Customer to the Company or to third-party facilities.

The Company will take reasonable steps to ensure that collected Waste is transferred to authorised facilities for reuse, recycling, recovery, or disposal. The Company may, at its discretion, separate recyclable materials or choose disposal routes that support environmental best practice, subject to operational and commercial viability.

10. Customer Warranties and Indemnities

The Customer warrants and represents that:

They are lawfully entitled to arrange the removal of the Waste from the Premises.

The Waste does not contain any prohibited or undisclosed hazardous materials.

Access to the Premises will be safe, lawful, and suitable for the Company’s vehicles and staff.

The Customer shall indemnify and keep indemnified the Company against any claims, losses, damages, fines, or expenses arising from breach of these warranties, including any misdescription of Waste, unlawful disposal, or damage caused by unsafe access conditions under the Customer’s control.

11. Liability and Limitation

The Company will exercise reasonable skill and care in the performance of the Services. However, the Company’s total liability to the Customer, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable for the specific Services giving rise to the claim.

The Company shall not be liable for:

Any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity.

Incidental damage to driveways, paths, access routes, underground services, or property where such damage results from the weight, size, or normal operation of vehicles and equipment that the Customer has agreed may be used for access.

Loss or damage arising from the presence of hazardous or prohibited items among the Waste not disclosed by the Customer in advance.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded by law.

12. Property Damage and Complaints

Any claim for damage to property or dissatisfaction with the Services must be reported to the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services. The Customer must provide reasonable evidence of the issue, including photographs and a description of the circumstances.

The Company will investigate complaints promptly and may, at its discretion, offer a remedy which could include re-performance of the Services, a partial refund, or other appropriate resolution. This does not affect any statutory rights the Customer may have under consumer legislation.

13. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, acts of God, strikes, industrial disputes, road closures, civil unrest, or actions of regulatory authorities.

14. Data Protection and Privacy

The Company will collect and use personal information about the Customer, such as contact details and service records, for the purposes of managing bookings, providing the Services, processing payments, and maintaining accounts and records. Personal data will be handled in accordance with applicable UK data protection laws.

The Company may contact Customers after a service to request feedback or provide information about related services, subject to any preferences or consents required by law. Customers may request access to their personal information or ask for corrections where data is inaccurate.

15. Variation of Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking. Updated terms may be made available on request or through the Company’s usual communication channels.

16. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the relevant provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Customer and the Company in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise, or representation that is not set out in these documents.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, whether of a contractual or non-contractual nature.

By booking or using rubbish clearance and waste collection services from Rubbish Clearance Kingston upon Thames, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.