Rubbish Clearance Kingston upon Thames Privacy Policy

This Privacy Policy explains how Rubbish Clearance Kingston upon Thames collects, uses, stores, and shares personal data relating to our customers in Kingston upon Thames and the surrounding area. We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.

This Privacy Policy applies to all Rubbish Clearance Kingston upon Thames customers in our service area, including residential and commercial clients, as well as individuals who contact us with enquiries, request quotes, or interact with us by phone, email, or other communication channels.

Who We Are

Rubbish Clearance Kingston upon Thames is a waste removal and rubbish clearance service operating in Kingston upon Thames and nearby locations. For the purposes of data protection law, we are the data controller for the personal data described in this Privacy Policy. This means we determine how and why your personal information is processed.

Personal Data We Collect

We collect and process different types of personal data about you depending on how you use our services. The categories of personal data we may collect include:

Identification and contact details: name, address, billing address, telephone number, mobile number, and email address.

Service and booking information: details about the property where rubbish clearance is required, access information, images you send to show the items to be collected, details about the type and volume of waste, preferred dates and times for collection, and job reference numbers.

Financial and payment information: information necessary to process payments such as payment amount, date, method, and transaction identifiers. We do not retain full card details when payments are processed through secure payment providers.

Communication data: information contained in enquiries, quotes, emails, phone calls, text messages, and any feedback or complaints you provide.

Technical and usage data: where applicable, we may collect limited technical information about how you interact with our website or online booking forms, such as IP address, browser type, device type, and information obtained through cookies or similar technologies where used.

How We Collect Your Data

We collect personal data in several ways, including:

Directly from you when you call us, email us, request a quote, make a booking, or otherwise contact us for our services.

Through our website when you submit an enquiry form or provide details for an online quote or booking.

From third parties where you have given consent or where it is necessary for us to provide our services, such as property managers or agents who book rubbish clearance on your behalf.

Purposes and Lawful Basis for Processing

We only process your personal data when we have a lawful basis for doing so. The main purposes for which we use your personal data, and the relevant legal bases, include:

Providing our rubbish clearance services: to provide quotes, schedule and carry out collections, issue invoices, and manage your account. Our lawful basis is performance of a contract or taking steps at your request before entering into a contract.

Customer service and communication: to respond to your enquiries, handle complaints, and keep you informed about your booking. Our lawful basis is performance of a contract and our legitimate interests in providing effective customer service.

Payments and billing: to process payments, manage refunds, and maintain accurate financial records. Our lawful basis is performance of a contract and compliance with legal obligations related to accounting and taxation.

Improving our services: to analyse service usage, improve our operations, and train staff. Our lawful basis is our legitimate interests in running and developing our business, provided these interests are not overridden by your rights.

Marketing communications: we may use your contact details to send you information about similar services we offer. Our lawful basis is our legitimate interests in promoting our services, and where required by law, your consent. You can opt out of marketing at any time.

Legal and regulatory requirements: to comply with legal obligations, respond to lawful requests from authorities, and protect our legal rights. Our lawful basis is compliance with legal obligations and our legitimate interests in protecting our business.

Data Retention

We will not keep your personal data for longer than is necessary for the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. In general:

Customer and booking records are usually kept for up to six years after the end of our relationship with you, in line with tax and accounting rules.

Communications such as emails or call records may be retained for a reasonable period to manage queries, disputes, and improve our services.

Marketing data is kept until you opt out or until we determine it is no longer up to date or relevant.

When we no longer need your personal data, we will securely delete or anonymise it so it can no longer be linked to you.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data according to our instructions and for specified purposes. They are required to keep your data secure and to comply with applicable data protection laws.

Such third parties may include:

Payment service providers that process payments and refunds.

IT and hosting providers that support our website, email, and data storage systems.

Customer management tools or booking systems we use to manage enquiries and jobs.

Professional advisers such as accountants or legal advisers, where necessary.

In some situations, we may also share your data with third parties acting as independent controllers, such as regulators, law enforcement, or insurers, when required by law or to protect our legal rights.

We do not sell your personal data to third parties.

International Transfers

If we transfer personal data outside the United Kingdom or European Economic Area, we will ensure appropriate safeguards are in place, such as using standard contractual clauses or other legally recognised mechanisms, to protect your personal data and ensure it is treated securely and in accordance with this Privacy Policy.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against accidental loss, unauthorised access, use, alteration, or disclosure. These measures include limiting access to personal data to staff and processors who need it to perform their duties and requiring them to keep your data confidential.

Your Data Protection Rights

Under data protection law, you have a number of rights regarding your personal data. These rights apply to all Rubbish Clearance Kingston upon Thames customers in our service area, subject to certain legal conditions and exemptions. Your rights include:

Right of access: you can request confirmation of whether we hold your personal data and ask for a copy of the data we hold about you.

Right to rectification: you can request that we correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you can ask us to delete or remove your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent.

Right to restriction of processing: you can request that we limit the way we process your personal data in certain situations.

Right to data portability: you can request that we provide your personal data in a structured, commonly used, and machine readable format and transfer it to another organisation where technically feasible and where the processing is based on consent or contract.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object to direct marketing.

Rights relating to automated decision making: you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you, unless certain conditions apply.

To exercise any of these rights, please contact us using the contact details you normally use when dealing with Rubbish Clearance Kingston upon Thames. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office, if you believe your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will take effect as soon as they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

By using the services of Rubbish Clearance Kingston upon Thames or by contacting us with an enquiry, you acknowledge that you have read and understood this Privacy Policy and that it applies to the personal data we process about you as a customer in our service area.